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Terms of service
Overview
This website is operated by CheerfulPaws. Throughout the site, the terms “we”, “us” and “our” refer to CheerfulPaws. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.
Please read these Terms of Service carefully before accessing or using our website.
Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or country of residence.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.
A breach of these terms will result in an immediate termination of your services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.
Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission.
Accuracy of Information
We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only.
We reserve the right to modify the contents of this site at any time.
Products or Services
Certain products may be available exclusively online and may have limited quantities.
We make every effort to display product colors and images accurately, but we cannot guarantee your screen will display colors correctly.
We reserve the right to limit sales of products to any person or region, limit quantities of any products, discontinue any product at any time, and change product pricing without notice.
Orders & Billing Information
We reserve the right to refuse or cancel any order.
We may limit or cancel quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate purchase information for all orders.
Pricing & Payments
All prices are listed in USD unless otherwise stated.
We reserve the right to change pricing at any time without notice.
Payment must be received before order processing.
Shipping & Delivery
Orders are processed within our stated processing times.
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.
Risk of loss transfers to the customer upon delivery.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at roccoshop907@outlook.com.
If your return is accepted, we’ll send you a email on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at roccoshop907@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as consumables, sprays, or additives), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roccoshop907@outlook.com.
Third-Party Services
Certain content, products, and services may include materials from third parties.
We are not responsible for examining or evaluating third-party content or services.
User Comments & Feedback
If you send submissions, comments, or suggestions, you agree that we may use them without restriction.
We may remove content we determine to be unlawful, offensive, or in violation of these Terms.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Prohibited Uses
You are prohibited from using the site for unlawful purposes, to violate laws or regulations, to transmit malicious code, to collect personal information of others, or to interfere with security features.
We reserve the right to terminate your use of the service for violating prohibited uses.
Pet Product Disclaimer
Our products are intended for general pet care use only and are not intended to diagnose, treat, cure, or prevent any disease.
All pets may respond differently to products. By purchasing and using our products, you acknowledge and agree that use is at your own risk.
We strongly recommend consulting a licensed veterinarian before introducing any new product to your pet, especially if your pet has pre-existing conditions, is taking medication, or has known sensitivities.
You agree to follow all usage instructions provided with the product. Misuse, overuse, or failure to follow instructions may increase risk.
Disclaimer of Warranties
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
Limitation of Liability
To the fullest extent permitted by law, CheerfulPaws shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use or misuse of any product purchased from our store.
This includes, but is not limited to, any adverse reactions, illness, injury, or damages that may occur from the use of our products.
Indemnification
You agree to indemnify and hold harmless CheerfulPaws from any claim or demand due to your breach of these Terms or misuse of our products.
Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions remain valid.
Termination
These Terms remain effective unless terminated by either you or us.
We may terminate this agreement if you violate any term.
Changes to Terms
We reserve the right to update or change these Terms at any time.
It is your responsibility to check this page periodically.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States.
Contact Information
Questions about the Terms of Service should be sent to: